Stage 1 · Site visit
Damage photographed and recorded systematically.
Our services, in detail
Four services for policyholders, each agreed in writing before any work begins.
Program 01 · The foundation of the file
Damage documentation
Damage documentation done badly is the most common weakness in a claim file. We photograph methodically, record what was damaged and when, build an inventory where contents are involved, and keep everything organized so the file tells a clear story from the first day.
Stage 2 · Inventory
Contents and property losses listed.
Stage 3 · Organization
Everything dated, labelled and filed.
Stage 4 · Review
Gaps identified before anything is submitted.
Stage 1 · The policy
Read properly, section by section.
Stage 2 · Coverage
What applies to this loss.
Stage 3 · Duties
What you must do, and by when.
Stage 4 · Calendar
Deadlines written down and tracked.
Program 02 · Know what you hold
Policy & deadline review
Policies are long and most policyholders have never read theirs closely. We go through it with you: what's covered, what's excluded, deductibles, and the duties and deadlines the policy puts on you — which are the ones most often missed, and the easiest to lose a claim on.
Program 03 · Complete, and consistent
Claim file preparation
A file that contradicts itself invites questions. We assemble the documentation, estimates and inventories into one consistent package, check that figures and dates agree across documents, and prepare the submission so it can be understood without a phone call.
Stage 1 · Gathering
Everything collected in one place.
Stage 2 · Consistency
Figures and dates cross-checked.
Stage 3 · Assembly
Organized into a file that reads clearly.
Stage 4 · Submission
Presented, with a record of what was sent.
Stage 1 · Log
Every exchange recorded with dates.
Stage 2 · Follow-up
Chased when responses are overdue.
Stage 3 · Updates
You know where it stands, in writing.
Stage 4 · Close
Final records handed to you.
Program 04 · Keeping it moving
Claim follow-up
Claims stall quietly. We keep a dated log of every call, letter and email, follow up when responses don't arrive, and keep you informed about where the claim actually stands rather than where it was a month ago.
Not sure where your claim stands?
A free review of the loss, the policy and the next step. No obligation.